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How do I book a game?
Please book your game online by clicking here.
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What is your sanitation process?
We are cleaning and disinfecting high-touch surfaces daily in our games and our lobby.
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Do I need to book in advance?
Yes, we strongly recommend booking a reservation through the booking portal by clicking here.
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After Midnight Games
We often offer games that start after midnight. To view those games, click to the next day.
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Will my group be playing with others?
We offer shared experiences, which means multiple groups can book into the same game. If you would like to ensure a private experience make sure to book all available spots. If the available spots do not match the game capacity, that means another group has already bookedspots in this game.
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Am I really going to be “locked” in a room?
Yes and no. You will be in a room with a locked door, but every door is equipped with an exit button. Should you feel the need to leave the room, you are welcome to do so at any time.
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How early should I arrive for my game?
Please arrive 10 minutes before your game time for check-in.
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How much do your games cost?
Games are $37.99 per person plus tax.
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How do I pay?
All games are paid online at the time of booking.
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My friends and family are joining, how can they pay for the same game?
Please give us a call if your group is paying separately. We can split the payments into different cards over the phone.
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How do I use my gift card(s)?
Each gift card is valid for one player in one game. Your gift card will be used to book your adventure, so make sure it’s handy when you make your reservation. When booking online:
- Select your game, date, and time. Each gift card has a unique 13-digit code. Enter this code in the “Have a promo code?” tab on the payment page.
- Multiple gift cards cannot be applied to one reservation; please give us a call to book your game.
- You’ll receive a confirmation email for each card you use.
If you are having any problems using your gift card(s), please call us and a team member will be happy to assist you!
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What is your cancellation policy?
We understand that plans change, so reservations can be canceled up to 48 hours before your game for a full refund! Give us a call and we will be happy to assist you.
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Can I reschedule?
We can reschedule games up to 4 hours before your reservation time. Within 4 hours of the start time, the game is not transferable and non-refundable.
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Do you have parking?
St. Johns Town Center features ample parking throughout the entire shopping center for all guests at no cost. Handicapped parking is also plentiful in each of the parking areas. In addition, The AmeriPark Valet at St. Johns Town Center is available year round for shoppers and diners at Maggiano’s Little Italy, The Cheesecake Factory, The Capital Grille and J. Alexander’s. Also, there are MyPark spots. Guests can simply download the app, reserve their parking space and tap a button on the MyPark® App when they arrive and the reservation unit will give them access to park. It’s simple, convenient and hassle-free!
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Where are you located in St. Johns Town Center?
We are located next to Panera Bread, close to the Town Center Pkwy entrance.
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Is there an age limit?
We recommend our games for ages 13 and up. We do allow younger players, but some of the game content may be too difficult for them. A paying adult, 18 or older, must participate with anyone that is 14 and under. Also, any participants under the age of 18 will need an adult to sign their waiver.
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Can I bring my small child with me?
Yes! Any child that is age 4 and under can come along with you and will be free of charge. **Important**: please call us before making your reservation so that we can add their spot to your reservation, due to each game having a maximum capacity for space/players.
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Can you accommodate large parties or corporate events?
Absolutely! We have a full-time team dedicated to helping coordinate all of the details for you. You can reach our Guest Experience team by calling (904) 595-1440 or by emailing Jacksonville@TheEscapeGame.com.
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Are your games wheelchair accessible?
Please give us a call at (904) 595-1440 and we will help you select the best game room for your team.
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Can we bring food or drinks into the game?
We ask that no food or drink is taken into the game rooms. Alcohol is strictly prohibited on our premises.
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What is The Escape Game Jacksonville?
The Escape Game is the premier provider of escape rooms. Our adventures bring epic stories to life in a one-of-a-kind tactile experience. Enter one of our immersive worlds and recover a priceless work of art, find lost gold, or break out of prison. Your team will have one hour to complete your mission and escape. Be the hero and be home in time for dinner.
For a more visual explanation, check out this video.
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It’s my first escape room. Any advice?
For a few tips, read our guide on how to beat an escape room.
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How can I work at The Escape Game?
Please visit TheEscapeGame.com/Careers to view all available positions.
FAQs
How do you beat escape rooms easily? ›
- Assemble Your A-Team. Think of this as gathering your band of Avengers, where every member brings something unique to the table. ...
- Leave No Stone Unturned. ...
- Organize Your Discoveries. ...
- Simplify, Simplify, Simplify. ...
- Prioritize Your Obstacles. ...
- Decode the Locks. ...
- Master Common Codes and Ciphers. ...
- Seek Out Patterns.
Percentage of people who succeed
Here's the deal: Depending on who you ask, typical escape room success rates vary from 15-30% or 20-40%. As difficult as that sounds – more than half of teams don't manage to win their escape game – don't let it intimidate you!
If You Don't Escape: What Happens Next? If your team doesn't manage to escape, the game master will typically enter the room, explain the remaining puzzles, and answer any questions you might have. Some escape rooms might offer a consolation prize or a discount on a future visit.
How do you outsmart an escape room? ›- Draft in a Team That Works Well Together.
- Say What You See.
- Work Fast at the Beginning and Ask for Clues.
- Organize and Prioritize Your Objects.
- Shift Your Perspective.
- Think You Know How to Get Out of an Escape Room?
An escape sequence contains a backslash (\) symbol followed by one of the escape sequence characters or an octal or hexadecimal number. A hexadecimal escape sequence contains an x followed by one or more hexadecimal digits (0-9, A-F, a-f). An octal escape sequence uses up to three octal digits (0-7).
What is the difficulty in escape games? ›There are 3 basic escape room difficulty levels – beginner, intermediate and advanced. However, the time limit is the same for all escape rooms, no matter the difficulty level. The immersive and interactive nature is not harmed for any different level. Head here to understand how an escape game room works.
What kind of questions are asked in escape rooms? ›In an escape room, you can expect a healthy mix of riddle-based, logic-based, observation-based, and team-based questions. Riddles require you to think creatively and spot hidden meanings. Logic-based puzzles test your reasoning skills.
What are the weaknesses of escape rooms? ›Escape rooms can be expensive, making them less accessible for those on a tight budget or for large groups. Claustrophobic or anxious individuals might struggle, as confined spaces and tense atmospheres are common in escape rooms.
What percentage of people fail escape rooms? ›On average, the success rate of escape rooms is estimated to be around 4-50%, although this can vary greatly depending on the difficulty level of the room and the participants' problem-solving skills.
What is the best number for an escape room? ›The recommended group size for an optimal escape room experience can vary depending on several factors. Generally, a group size of 4-6 people is considered ideal. This allows for effective communication, collaboration, and ensures that everyone has an active role in solving puzzles and finding clues.
Do they actually lock you in escape rooms? ›
Are escape rooms actually locked? No, in the majority of cases, escape rooms are not physically locked and players can leave at any time. Most escape room businesses including Trapped! use an immersive atmosphere to give the illusion of being stuck.
What happens if you can't get out of an escape room? ›Generally, participants are permitted to remain in the room for a brief period to collect their items and discuss the game. Sometimes, the game master may enter the room to clarify the unsolved puzzles. The main repercussion of not escaping in time is a sense of defeat.
How do you train your brain for an escape room? ›- Sudoku Or Other Number-Based Puzzles. Sudoku requires you to think logically and test your problem-solving skills. ...
- Crossword Puzzles. ...
- Jigsaw Puzzles. ...
- Mobile Escape Games.
Here's the deal – Escape rooms are designed to be challenging but enjoyably so. They're not meant to be stressful. So, take a deep breath, and let the adventure begin! And if you feel panic settling in, you know what to do – relaxation techniques, and ask your teammates and the game master for help!
Can you solve an escape room by yourself? ›While some escape rooms allow solo play, most are designed to be completed in teams. It's usually more fun and challenging to work with a group, and having more people can increase your chances of solving the puzzles.
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