Payroll Management and Support FAQs | Chase for Business (2024)

At this time, Chase Payroll does not offer benefits such as 401k.

Yes, we offer payroll in all 50 states, including multi-state payroll. We do not offer payroll for businesses operating in U.S territories (i.e. Puerto Rico or the U.S. Virgin Islands).

No, we only support U.S. payroll, which excludes businesses and employees in U.S. territories (i.e. Puerto Rico or the U.S. Virgin Islands).

While parts of the payroll application may be available for Spanish translation as it is embedded in Chase for Business Online, not all features will have Spanish translation available at this time. Chase Payroll is not offered in any other language at this time.

We'd love to hear your feedback on how we can make this product better! If you have any specific feature requests, contact Chase Payroll Customer Service and let them know.

No, Chase Payroll does not currently integrate with any accounting, time-tracking, or expense software.

No, Chase Payroll does not support for household payroll.

As the merchant, you must be the primary admin of your Chase for Business Online account to onboard on to Chase Payroll.

No, Chase Payroll does not handle e-verify.

Chase Payroll currently does not support workers under the age of 14.

Chase Payroll currently does not support reciprocal agreements.

Yes, Chase Payroll is accessible from any web-enabled device. You don’t need to download an app — just sign into Chase Payroll through Chase for Business on your web browser.

At this time, we are not offering any benefits such as 401ks or health benefits in addition to our Payroll service. Please check back as we are always looking to add more features to our product.

Chase Payroll currently does not support COBRA.

Chase Payroll does not currently support Workers' Comp. Check back as we are always looking to add more features to our product.

Chase Payroll does not currently support management of paid time off, vacation, and sick time. Check back as we are always looking to add more features to our product.

Chase Payroll does not currently support calendar syncing. Check back as we are always looking to add more features to our product.

Chase Payroll does not currently have HR advisory services.

Chase Payroll does not currently offer time tracking software. Check back as we are always looking to add more features to our product.

Our team is available Monday through Friday, from 8 AM– 7 PM EST.

Gusto is HIPAA, ERISA, and ACA compliant to keep employee information secure and to comply with federal regulations.

Chase Payroll costs $39 per month, plus $5 for every employee after the first. Each month, you will be charged the per person cost for each active employee, even if you haven’t paid them. You will only be charged the month after running your first payroll.

Yes, you can switch to Chase Payroll. If you've run payroll and paid payroll taxes this calendar year, please call Chase Payroll Customer Service to provide your historical payrolls.

Chase Payroll does not support per diem pay.

Taxable wages are all wages minus any pre-tax benefits, and does not include reimbursem*nts. The taxable wages are what you use to calculate all of the taxes like social security and Medicare. The taxable wages for one tax might not be the same for another. For instance, 401k is pre-tax for FIT and SIT, but not for social security and Medicare.

Form I-9 is used to verify the identity and employment authorization of individuals hired for employment in the United States. All U.S. employers must properly complete Form I-9 for every individual they hire for employment in the United States. This includes citizens and noncitizens. Both employees and employers (or authorized representatives of the employer) must complete the form.

A 2% shareholder is an employee with greater than 2% ownership any point during the year. This is important because they cannot compliantly have pre-tax benefits. If the employee has health insurance covered by the company, the 2% shareholder EE’s company contributions are taxable for Federal Income Tax. Chase Payroll does not currently support 2% shareholders.

A Federal Employer Identification Number (EIN/FEIN) is the unique nine-digit taxpayer-identification number that helps the IRS identify your business. Every business with employees needs one to run payroll and you use this number when you file and pay your business taxes.

Certain taxes, most commonly federal and state unemployment, impose "wage base limits". Once an employee hits a certain amount in gross wages, employers are no longer liable for remitting unemployment taxes.

A pay period is the amount of time a paycheck covers. Pay periods can be weekly, bi-weekly, semi-monthly, or monthly. Different factors such as cash flow, your employees’ preference, and state requirements can help you determine the best payroll schedule for your business. It typically takes a few days to transfer funds, so pay periods will not sync exactly with the days people get paid. Payday is four days after the end of a pay period.

Arrears is when an employer pays an employee for work done in the past. Most companies with hourly employees pay in arrears. This helps ensure your pay period is complete before you need to run payroll.

When employees spend their own money on work-related expenses, you can pay them back by adding reimbursem*nts to their paycheck. Since reimbursem*nts aren’t income an employee has earned by working, they aren't typically taxed, but there are a few exceptions.

It’s a lot, including running payroll, taxes and filings, time tracking, employee management, and more.

A signatory is a representative from the business who is authorized by the IRS to give Chase Payroll the "reporting Agent Authorization" we need to file and pay taxes on your behalf.

If you have received an SUI rate, you should get in touch with the state. If you have not received an SUI rate yet and are unsure of what to put, a higher rate is typically the more conservative approach to avoid underpaying taxes. Once you receive your real rate, you should update in Chase Payroll.

Once you edit your pay schedule, we will calculate a transition payroll for them to process that covers the time between the last payroll and the start (or end if the change occurred in the middle of a pay schedule) of the new schedule. You will need to process this transition payroll before any other regular payrolls can be run. Transition payrolls will use the same default settings and tax calculations as your new Regular Payroll schedule. You should expect different taxation if you're transitioning from one type of pay period to another (ex. monthly to semi-monthly). Tax withholding overrides will not be recognized in transition payrolls so make sure to skip employees with this and process as an off-cycle payroll.

Courtesy withholding allows you to withhold and pay local income taxes for employees who live and work in different states.

Each employee should be assigned to their respective unique work locations. Since most payroll taxes are determined by an employee's work location, business owners will need to register for tax IDs in each state that they have employees working in. If an employee is work from home, their home address will need to be added as a work location.

Chase Payroll will notify you by email once an employee has completed their onboarding steps.

If you gave your employees access to the Employee Portal, your employee can login and see all historical data at any time, even if they have been terminated. If you did not give your employees access to the Employee Portal, as the employer, you will have to download and send forms to the employee.

Commissions and bonuses can be added in addition to regular compensation such as an hourly rate or annual salary.

Yes, you can invite your employees to the Employee Portal even if you chose not to self onboard them.

Chase Payroll does not currently support hourly employees that have multiple pay rates. Please check back as we are always looking to add more features to our product.

You'll run payroll for all employees at once, even those not getting paid by direct deposit. The absence of bank account details in an employee profile will default to them getting paid by check. We'll create a paystub which includes their net pay, which you can then either print, or write out on your own check stock and deliver to your employee.

Each employee should be assigned to their respective unique work locations. Since most payroll taxes are determined by an employee's work location, business owners will need to register for tax IDs in each state that they have employees working in. If an employee is work from home, their home address will need to be added as a work location.

If your employee self-onboarded, they can log in to the portal to update their W4 elections. You can also update their W4 elections in their profile in Chase Payroll in the People tab.

Chase Payroll does not currently support employee directories and org charts.

The Employee Portal is a payroll record for your employees where they can self-onboard, access paystubs, W-2 forms, edit federal and state tax information, and update their personal info. Employees can create their portal account using the email the business owner or primary admin inputted (in Chase Payroll) at the time of the employee's onboarding. Keep in mind: the portal is not a requirement. The business owner or primary admin will be able to enter and edit details on the employee's behalf within Chase Payroll.

If you gave your employees access to the Employee Portal, your employee can login and see all historical data at any time whether they have been terminated or not. If you did not give your employees access to the Employee Portal, as the employer, you will have to download and send forms to the terminated employee.

Chase Payroll does not currently offer time tracking of employees. Check back as we are always looking to add more features to our product.

To rehire a terminated employee, please contact Chase Payroll Customer Service.

Your employee will need to be invited in order to access the employee portal. If you invited your employee to self-onboard they should have the link. If you onboarded your employee but would later like to invite them to the portal, go to the People tab and select the employee's profile. From there you will be able to invite them to the portal.

No, only you as the employer can call Chase Payroll Customer Service. If your employee attempts to call, they will be directed to relay any questions to you to call in.

You will need to work directly with the employee to get that money back and/or place a deduction on future payrolls to recoup the funds.

While Chase Payroll does not currently support contractors, we do plan on supporting them in the near future!

Once you have completed onboarding steps, we'll review your info to make sure we have all that we need to set up payroll. Within 72 hours, we'll email you with next steps.

If you would like to update your company details, you can do so through Chase Payroll under the Company Details tab in the left panel. If you would like to change your FEIN number, company name, filing address, or your signatory details, please contact Chase Payroll Customer Service.

Signing documents are necessary in order to enroll in Chase Payroll. This authorizes Gusto to pay your workers, file forms, and make payroll tax deposits on behalf of your company. If the documents aren't signed, funds cannot be pulled/deposited from/into the company's bank account.

Once you've completed onboarding, we will review your application and notify you once you are ready to run payroll. As a reminder, you will not be charged for this service until you run your first payroll.

No, your work and filing address cannot be a P.O. Box.

Yes, if you are paying yourself as a W2 employee.

Contractors are setup separately and should not be added as W2 employees.

Employers must report new hires to their state within 20 days of them starting to comply with state regulations. During onboarding, you may elect for Chase Payroll to complete this on your behalf.

W2 Employees must have an SSN in order to be onboarded on to Chase Payroll. If you enter an ITIN, or otherwise invalid number, this may impact our ability to file W-2's and other payroll tax returns successfully.

Chase Payroll does not currently support contractor-only accounts. You must have at least one W2 employee onboarded.

Yes, Chase Payroll Customer Service can help apply the appropriate exemptions to your account.

No, the signatory must be the admin that is completing onboarding.

No, there are no annual contracts. You can cancel at any time.

Chase Payroll is partnering with Gusto to provide payroll. Gusto will be filing and remitting taxes on behalf of your company, which is why you see Gusto's name on the Direct Deposit Authorization form.

Chase Payroll is partnering with Gusto to provide payroll. Gusto will pull the funds for your payroll. If your payroll run was cancelled, you will need to re-run payroll in order to pay your employees.

No, you can elect to verify manually. We'll ask for your account and routing number, and it will take 1-2 business day to send test deposits to make sure we can access your account.

No, Chase Payroll is putting a small amount in and taking the exact amount out. There will be no change in the actual balance.

We need to verify your bank before you can run payroll. As soon as we manually verify your bank account and your Chase Payroll company account is approved, you can run payroll.

Chase Payroll does not support multiple bank accounts.

If verifying manually, the process will take 1-2 business days. That means that if you set up your bank account today, the test deposits will most likely show up tomorrow. If you chose to verify using Plaid, or choose a Chase account, verification is instant.

No, Chase Payroll requires a US bank account to be set up.

At this time, we are not offering any benefits such as 401ks or health benefits in addition to our Payroll service. Please check back as we are always looking to add more features to our product.

Chase Payroll does not currently offer HR tools or support. You should contact a professional for further assistance regarding changes in regulations.

You can apply to use payroll for any business that uses Chase for Business Online as long as the business has a different FEIN number. If you do not have an existing Chase Payroll account, Apply here! If you have an existing Chase Payroll account, navigate to the homepage and select your business on the top right corner. Within the dropdown, you'll be able to add another business! Subject to program restrictions.

To disconnect Payroll for your business, please contact Chase Payroll Customer Service.

To see your payroll history, navigate to the Pay History tab in the left hand menu. Here you can see details on all your previous payroll runs, as well as failed, tax recon, and off cycle payrolls.

Gusto will soft suspend customers who are unable to provide certain tax details to Gusto. Soft suspensions are marked by a pending payroll blocker that the customer will need to address as soon as possible. If the blocker is not addressed, eventually Gusto will suspend the customer's account from running payroll.

Yes, you will be billed for the month you suspend your payroll service. You will not be billed for any subsequent months after this.

You can access your W2's within Chase Payroll at the end of the year as long as you have access to Chase for Business Online. If your employees have access to the employee portal, they will be able to access it directly from the portal. If you no longer have access to Chase for Business Online, please contact Chase Payroll Customer Service.

Taxes will typically be received 2-3 days after the suspension date.

We can only return the funds that we have. If we weren’t able to receive funds back from an employee or already remitted a payment to a tax agency, then the process for receiving those funds will change.

Please call Chase Support at1-888-886-8869 to change your business details.

To resume payroll for a suspended account, please contact Chase Payroll Customer Service.

It depends on how often you'd like to pay your employees. You can choose from weekly, bi-weekly, semi-monthly, monthly, quarterly, or annually. A weekly or every-other-week schedule in arrears is very common. Many companies with hourly employees pay their employees every week.

You can set your pay schedule to an arrears (paying employees for work completed in the past) schedule to fix this.

In order to stay federally & locally compliant, we restrict the amount of time after the work period.

Chase Payroll does not support multiple pay schedules at this time.

Yes, you must select a pay schedule. Please note, you can skip payroll at any time.

Chase Payroll cannot support 9/80 work schedule or 4/10 work week without getting overtime.

If you have employees that are due additional funds outside their normal wage, you can include these types of additional earnings when running payroll.

Yes, if you need to run off cycle payroll, please contact Chase Payroll Customer Service.

You can run a dismissal payroll by going to the People tab in Chase Payroll. From there, you can select the employee you want to dismiss, and click the 3 dots on their name. From here, select "Terminate", and a slider will appear allowing you to run a dismissal payroll.

As long as your employees have a bank account added to their profile, employees will receive their paycheck via direct deposit on their payday.

No, you cannot print checks directly from Chase Payroll.

Chase Payroll does not mail checks at this time.

You can cancel a payroll run in-flight up until 3:30 PM PST that same day. Once you cancel your payroll run, you can make edits to your payroll, and then re-run.

Chase Payroll does not currently support multiple pay rates for salaried employees, but if employees are due additional funds outside of their wages, you can include these types of additional earnings during your payroll run. If you would like to add custom earnings to your employees' profile, please contact Chase Payroll Customer Service.

You should always check with a tax professional to confirm any tax exemptions for you or your employees. Please contact Chase Payroll Customer Service to set up your taxes and exemptions.

To add a child support garnishment, please contact Chase Payroll Customer Service. All other garnishments and other post-tax deductions are not currently supported by Chase Payroll.

Chase Payroll does not currently support adding employee's PTO hours to payroll. Please check back as we are always looking to add more features to our product.

Both employee and employer taxes apply to payroll. Your total cost of payroll includes the employer taxes you are responsible to pay.

You can add any tax-free reimbursem*nts to an employee when running payroll.

Your bank account will be debited after 4pm PST night of your payroll submission deadline, which is 4 business days prior to your pay date. If you run payroll early, the funds will not be withdrawn early.

Chase Payroll allows for unlimited payrolls and does not charge extra for off cycle payroll.

If you have given your employees access to the Employee Portal, they can see paystub history there. You can also download your employee's paystub from Chase Payroll in Documents or in Employee Documents and securely send it to your employee.

Garnishments can be seen in the payroll history and within the payroll receipt.

To cancel a payroll run in-flight, navigate to where you run payroll tab. Here you will be able to cancel any in-flight payrolls. Please note, you can only cancel payroll up until 3:30 PST the same day. After this cutoff, you cannot cancel your in-flight payroll.

You'll receive an email with confirmation that your payroll successfully ran and that your employees were paid.

You can cancel your payroll up until 4 PM PST the same day it was run. If you are unable to cancel and it's an emergency, please contact Chase Payroll Customer Service to attempt to reverse your payroll.

If you have insufficient funds to pay your payroll you will hit a bank error, your payroll run will be cancelled and you will need to rerun payroll to pay your employees. Please note, after 5 bank errors, your account will be suspended.

If you need to pay your employees that day, we recommend processing the payroll as a check payment. From there, you will be able to get net pay to your employees, and the tax payment would then be taken out the following day.

We can’t make edits to paystubs in the past. If you need to make a change, we can reverse a payroll in-flight and run with the correct info or supplement a payroll with an off-cycle payroll. Please call Chase Payroll Customer Service to do so.

Go to the Pay History tab and select the payroll you paid the check out of. From here, you navigate to the Employee wages tab to see a full list of your employees. The Net Pay column denotes the amount you should write on your check to your employee.

Once your employee's bank account issue is resolved, they will be able to receive their wages. We will automatically retry paying your employee once they resolve any issues. If the issue persists after we retry, we will refund the money and you will have to pay the employee by check.

We withdraw all taxes on every payroll. Federal taxes are due based on the federal deposit schedule assigned to the company by the IRS. State income taxes are due based on the state deposit schedule assigned to the company. SUTA is paid quarterly.

No, taxes are debited with each payroll processed, and submitted as they are due.

You can view, add, or edit your state tax information in the Tax & Compliance tab in the left panel of Chase Payroll. To access Chase Payroll, you will need to log into your Chase for Business Online account.

Yes, during onboarding, you'll have the option to select to be taxed as an S-Corp.

You should consult with a tax professional or the IRS to determine if your organization meets qualifications for exemptions. If you are a non-profit, please contact Chase Payroll Customer Service to set up your taxes and exemptions.

Chase Payroll will update the deposit schedule for you. We get a report from the IRS which automatically matches your EIN to your correct deposit schedule.

No, Chase Payroll requires an EIN.

As a business owner, you'll need to register with each state you have employees working in. If you've already registered, you can usually find this information on previous tax forms, or within your state tax portal.

The UI number isn't required to run the first payroll, we just need the UI rate. Just make sure you register for the UI number as soon as you are able.

A placeholder starting SUI rate can be added to avoid you forgetting to enter one. Once you've been assigned your SUI rate, you'll need to enter it into your account.

It is possible you are exempt from SUI or SUTA, and if so, you will need to contact Chase Payroll Customer Service to set this up. Always check with the state or a tax professional regarding SUI rates or exemptions.

Make sure you are entering the correct identification number for the right tax. Always check with the state to see if they can guide you to the correct number.

Timing for state tax info varies from state to state.

Chase Payroll is prompting for numbers based off of exact work location. You may want to check with the previous provider to see what addresses they had on file for you.

No, however this only applies to companies that have 100 or more employees at the moment.

Yes, we file W-2s and 1099s on your behalf. Employees receive electronic copies of their forms as well.

Yes, we’ll automatically send new hire reports to the state for you. State law requires you to file a New Hire Report within 20 days of hiring or re-hiring an employee. If this employee is a new hire, we’ll file this report for you. We also ensure all mandated federal forms are surfaced for you or your employees to complete including but not limited to W-4s and W-2s.

We cannot help register with state agencies. If you have any questions around state agency registration, we recommend reaching out your Secretary of State Office.

If you no longer use Chase Payroll, but will be continuing to use Chase for Business Online, you have read only access to your documents within Chase Payroll. If you will not be using Chase For Business Online, please contact Chase Payroll Customer Service.

Yes, small businesses have to pay taxes to the state every time payroll is run.

Companies are subject to state taxes in all states where work is being done. For example: If your company's main office is in Colorado and they have one remote employee working in Idaho, they must register in both Colorado and Idaho and pay state taxes in both Colorado and Idaho

If you or an employee wants to withhold a specific dollar amount, please contact Chase Payroll Customer Service.

Chase Payroll currently does not store I-9s, as a merchant it is your responsibility to keep I-9s on file for all employees.

You must run a payroll with a minimum of $50 in W2 wages within the given quarter you want reports filed. After running this initial payroll, we will continue to file quarterly reports for you.

Any money paid to a tax agency will be returned 4-6 weeks after the end of the quarter. Gusto will note how much tax was paid to the agency and how much should’ve been withheld. Agencies will see that overpayment and issue a credit or check to the company. We recommend taking the check because we cannot facilitate real time credits. You will need to request a refund from the agency.

Gusto withdraws taxes on every payroll. Gusto does not wait to debit taxes on the tax deadline. You should not be paying any additional taxes to agencies, this will likely cause overpayment.

To fix this issue, please contact Chase Payroll Customer Service.

Your total withdrawn and total payroll amount will not match if you paid any employees via check, or if any employee payments failed. The withdrawn amount is the total payroll minus any checks or failed payments.

Please call Chase Payroll Customer Service to do so.